Meeting/Event Information

Building Relationships Through Client Experience Mapping

March 15, 2018
8:30 AM - 10:30 AM
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AIA San Francisco
130 Sutter Street, 6th Floor
San Francisco, CA 94104

Each and every client interaction impacts satisfaction, loyalty, and the bottom line. How do clients find you? How many touchpoints do they go through before engaging your services, and what most influences their final impression of your firm? In this program, you'll plot a client's emotional landscape by way of a Client Journey Map, or Experience Map. Experience Maps build knowledge and consensus across your organization about who you are and what you do, and can be a powerful way to gain insight into your clients' perspectives.  

Learning Objective: Obtain hands-on techniques for Experience Mapping, and take your client retention to the next level.

What to Expect:

8:30 AM - 9:00 AM: Check-in, Breakfast & Networking

9:00 AM - 10:00 AM: Program

All ticket sales are final. Tickets are transferable.